Derek Phipps
Commercial, GL and Homeowner’s Claims Adjusting & Customer Quality Executive Management
Professional info
In the past decade Derek Phipps has closed thousands of insurance claims, from simple hail claims to total/large loss commercial & residential insurance claims involving ALE, content packouts and personal property replacement. Mr. Phipps has customer service forward attitude and prides himself on the attention to detail and communicating properly with the owners and insurance carriers. His experience is broad and he is confident in all aspects of the P&C insurance process. Derek is at home is east Dalls, Texas and has worked in close to a dozen states across the U.S. adjusting commercial and residential losses. Derek holds multiple certifications an licenses to operate with compliance in each state.
Work experience
Independent Claims Adjuster, US Staffing Adjusting Services
Irving, TX.
2010 – Consulting
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Core Adjuster – Top 10 adjuster
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Lead the organization in customer service points, closing ratios and customer retention
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Consistently receive the highest marks on work performance evaluations
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Negotiate and settle claims with homeowners, builders, engineers, contractors and attorneys
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Settled claims in Southern and Northern California, New York, New Jersey, Arizona, Minnesota, Kansas, Missouri, Illinois, Oklahoma and Texas
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Each claim consist of the following:
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initial contact with customer
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schedule inspection of property
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inspect the property with customers and/or builders, contractors, engineers, and attorneys
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Investigate the claim, determine coverage, diagram and photograph structure
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Negotiate with customers and their representative to reach an agreed value and scope of the loss
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Prepare detailed estimates and final reports with recommendations for insurance carriers
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Independent Claims Adjuster, Leading Edge Claims Service, Colleyville TX. January 2008 - Consulting
Dallas/Fort Worth, Austin, Houston and East Texas - January 2008 to Present (Commercial and Homeowners) Fire, Theft, Water, Wind, Hail and Back-up of Sewers and Drains for various Insurance Carriers.
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7+ years of claims experience, HO-A, Commercial property and GL
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Organized and detailed-oriented
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Ability to work independently with little guidance
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Communicates effectively on paper, on the phone, and in person
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Consistently
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Meets tight time constraints and deadlines
Catastrophe Experience
TW01-Hurricane Ike
HPFM 2008
HPFM 2009
TWD0109
HPFM 2012
CMDCTX10
HPFM 2010
TFPADCTX10
TWIADC10
CMDCCO10
CMDCCO0109
HPFM 2011
CMDCTX11
twiaTX2011-1
HPFM FIRE 09-4-2011
TFPA HAIL 3-30-2012
TWIA 5-10-12 hail
cmJ12tx
HPFM2013
HPFM WIND 02-25-2013 13003
CMDCTX13
HPFM HAIL 04-02-2013 13005
TWIA 04-02-2013 Hail
HPFM EXPLOSION 04-18-13
HPFM WIND HAIL 05-10-2013
TWIA 06-07-13 Hail
TFPA2013
HPFM WIND HAIL 03-28-2014
HPFM Wind Hail 04-03-14
HPFM Wind Hail 05-09-14
HPFM WindHail 05-26-2014
HPFM WINDHAIL 06-12-14
Languages
English
Some Spanish
Skills
Xactimate
USB
Adobe PDF
Microsoft Office
LEMA
Independent Claims Adjuster, Frontier Adjusters
Conroe, TX.
December 2012 - Consulting
2010 - present
2010 - present
Dallas/Fort Worth, Austin, Houston and West Texas - January 2012 to Present (Commercial and Homeowners) Fire, Theft, Water, Wind, Hail and Back-up of Sewers and Drains for various Insurance Carriers.
Hurricane Sandy - Long Island, NY. Commercial, large loss and Homeowners claims.
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Texas All-Lines Adjuster
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AAA Property Insurance
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Liberty Mutual Property Insurance
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National Flood Insurance Program (NFIP)
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California Earthquake Authority (CEA)
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Texas Windstorm Insurance Association (TWIA)
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Texas Fair Plan Insurance Association (TFPA)
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Liberty Mutual Insurance
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USAA
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Hocheim Prairie Farm Mutual
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Church Mutual Insurance Co.
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Xactimate 25 thru 28
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Microsoft Office
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Adobe Professional and other PDF Compiler Software Programs
Licensing, Certifications & Software
